Shipping policy

Shipping Policy

Shipping & Processing

Thank you for shopping with Realms Lab!

Orders are carefully prepared and shipped from Canada. Orders are generally processed within 1–3 business days after payment is received.

Shipping Rates

Shipping rates are calculated at checkout based on your location, package size, and selected shipping service.

Canada:
We currently offer shipping through Canada Post and Purolator. Available shipping options and estimated delivery times will be displayed at checkout.

United States:
We currently offer shipping through Canada Post. Available shipping options and estimated delivery times will be displayed at checkout.

Delivery Times

Estimated delivery times are provided by the shipping carrier and may vary. Delivery times are not guaranteed and may be affected by weather, holidays, customs, or other circumstances outside our control.

Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Lost or Delayed Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier. If your package appears to be significantly delayed or lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. Realms Lab is not responsible for orders shipped to an incorrect address provided by the customer.