Refund policy

Return & Refund Policy

We currently do not accept returns or exchanges.

Due to the personal-use nature of our lip balm products, we cannot accept returns of products that have been opened or used.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photos of the product and packaging. We will review the issue and, where appropriate, provide a replacement or refund.

If you have any questions about an order, please contact us through the contact information provided on our website.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.